Only calls forwarded to the dedicated Africa’s Talking number are recorded here. Calls answered directly by the main Safaricom phone do not appear in this history. Calls, SMS, WhatsApp and outgoing calls on the main number remain unchanged.
Overview
Recent calls
Linked Office Numbers
System Settings
Call History
Call Simulator
Uses the real routing API and database. No telephone call is ever placed.
Callback queue
Audit Log
Busy-call forwarding
Safaricom decides whether the main line is busy. When free, it rings normally. Only busy-forwarded calls reach Africa’s Talking and this dashboard.
Recent forwarded calls
Numbers are masked here. Open the callback queue to contact a caller. A planned backup is only marked attempted when a provider event confirms it.
Busy-call sandbox simulator
No real calls are placed. Simulation records are marked busy_forwarded and is_simulation=true.
Manage backup numbers, availability and priority under Linked Numbers. Both the main Safaricom and Africa’s Talking numbers are forbidden as backups. Callback management is under Live calls & callbacks.
Live calls & callbacks
Live voice events appear here. The simulator remains separate.
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